What consumers should find when visiting an online shop

This is what consumers should find when visiting a webshop, according to the European Commission – Consumer Affairs Website

  • 1. Full details needed to contact the trader, including name, address and e-mail
  • 2. Clear information on your right to send the product back
  • 3. Accurate information on your rights in case of a faulty product
  • 4. Clear information on payment options
  • 5. Clear information on delivery options
  • 6. The price includes all taxes
  • 7. Clear information from the start on all the extra delivery charges
  • 8. A clear list of the main product features
Picture of a good webshop

Picture from European Commission

More reading… What consumers should watch out for


Freddy Olsson